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Shipping Policy

At FashionNeo.com, every item is made-to-order, meaning your dress is produced specifically for you after you place the order. Please read the timeline below carefully before purchasing.

1) Processing Time

Production time: 7–10 business days

  • “Business days” do not include weekends or public holidays.

  • During peak seasons (holidays, prom/wedding season), production may take slightly longer.

2) Shipping Time

Once your order is finished, it will be shipped according to the method selected at checkout:

  • Standard Shipping: 7–14 business days

  • Express/Expedited Shipping: 5–7 business days

Estimated Total Delivery Time = Production Time + Shipping Time
Example: 7–10 business days production + 7–14 business days shipping.

3) Tracking Information

  • Once your package ships, we will email you a tracking number.

  • Tracking may take 24–72 hours to update after dispatch.

4) Shipping Rates

Shipping fees (if any) are shown at checkout and may vary based on:

  • Destination country

  • Package weight/size

  • Selected shipping method

5) Address Changes

Please double-check your shipping address before placing the order.

  • Address changes are only possible before production/shipping starts.

  • If an order is returned due to an incorrect/incomplete address, the customer may need to pay a reshipping fee.

6) Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, or import fees, depending on your country.
These charges are not included in the item price or shipping fee and are the customer’s responsibility.

7) Delays & Delivery Issues

We are not responsible for delays caused by:

  • Customs clearance

  • Weather, flight delays, or carrier disruptions

  • Peak-season congestion (holidays / major sale events)

  • Incorrect address provided by the customer

We will always do our best to support you and help locate delayed shipments using tracking and carrier escalations.

8) Lost / Damaged Packages

If your package arrives damaged:

  • Contact us within 48 hours of delivery with photos/video of the item and packaging.

If tracking shows “Delivered” but you didn’t receive it:

  • Check with household members/neighbors/building reception.

  • Contact the carrier with your tracking number.

  • Then message us—we’ll guide you through next steps.

9) Contact Us

For shipping questions, order updates, or support, please contact us through the FashionNeo.com Contact Page and include your order number.